Terms of Service

Effective Date: On this day
Welcome to ZoSweet, LLC!

These Terms of Service ("Terms") govern your use of our website and purchase of our products. By using our site or placing an order, you agree to these Terms.

1.Who We Are
ZoSweet, LLC is a family-, veteran-, and Black-owned small business located in Northern Virginia. We specialize in handmade chocolate products.

2. Use of Website
You must be at least 18 years old or have the supervision of a legal guardian to use this website. You agree not to misuse the site or engage in illegal activity.

3. Product Information
We sell handmade chocolate bars, bon bons, and custom confections, including sugar-free and dairy-free options. All fillings are made in-house. Products are perishable and should be stored as instructed.

4. Sales Tax
ZoSweet complies with Virginia state laws and charges a 1% sales tax on all candy purchases shipped within the Commonwealth of Virginia.

5. Shipping & Turnaround
Orders are processed and shipped within the timeframe listed (typically within 5 business days for custom/specialty products). Shipping fees are calculated at checkout.

6. Returns & Refunds
Due to the perishable nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

7. Limitation of Liability
ZoSweet, LLC is not responsible for allergic reactions. Product ingredients are clearly listed. Always read ingredient lists carefully.

8. Changes to Terms
We may update these Terms from time to time. Continued use of the site implies acceptance of any changes.

9. Contact
For questions or concerns, email us at ZoSweet22@gmail.com or use the contact form on our website.



Privacy Policy
Effective Date: On this day
At ZoSweet LLC, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

• Personal Info: Name, email, phone number, billing and shipping address.

• Payment Info: Processed securely via third-party payment processors (e.g., Stripe, PayPal).

• Website Usage: Analytics data (pages visited, time on site) via cookies.
   

2. How We Use Your Info

• To process and ship your orders

• To send transactional or promotional emails (you may unsubscribe anytime)

• To improve our website and user experience

3. Sharing Your Info
We do not sell or rent your information. We may share it with trusted partners only to fulfill orders (e.g., shipping providers, payment processors).

4. Your Rights
If you're a Virginia resident, you have the right to:

• Request access to the personal data we hold

• Request corrections or deletion of your data

• Opt out of marketing emails

5. Cookies
Our site uses cookies for site performance and analytics. You can adjust your browser settings to manage cookies.

6. Data Security
We use secure protocols (SSL) to protect your data, but no online transmission is 100% secure.

7. Children's Privacy
We do not knowingly collect data from children under 13. If you believe we have, please contact us immediately.

8. Contact
For privacy-related questions, contact: ZoSweet22@gmail.com